Returns

ONLINE PURCHASES

We gladly accept returns of eligible merchandise purchased online within 14 days.

For orders placed for shipping, the 14-day return period begins on the date of delivery.

For orders placed for in-store pickup, the 14-day return period begins on the date the customer is notified that their order is ready for pickup.

Returned merchandise must be unworn, have original tags attached, and be in its original condition.

OPTION 1: RETURN BY MAIL

Customers are responsible for all return shipping costs and may use the carrier of their choice. We strongly recommend using a tracked shipping service, as we are not responsible for packages lost or delayed in transit.

Please securely package your return, include the invoice or packing slip, and mail to:

Needs | Wants
CF Masonville Place
1680 Richmond St
London, ON N6G 3Y9

Returns must be shipped within the applicable 14-day return period.

Once your return has been received and approved, refunds will be processed within 3 business days to the original method of payment. You will receive email confirmation once your refund has been issued.

Original shipping charges are non-refundable.

OPTION 2: RETURN/EXCHANGE IN-STORE

If you prefer to return in-store, or require an exchange, please visit us with your return and your invoice or packing slip.

Refunds will be credited to the original method of payment. Original shipping charges are non-refundable.

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