Returns
*** BLACK FRIDAY RETURN POLICY ***
Items purchased from our clearance categories ($30/$40/$50/$60) are FINAL SALE.
All other purchases, including those from our 30% off category, are subject to our return policies below.
Thank you for your understanding!
ONLINE PURCHASES
GIFTS purchased online between Nov 1 and Dec 24 may be returned until Dec 31 (postmark date for returns sent by mail). Please note that we are closed in-store during the month of January, but will still be able to accept parcels by mail.
For all other purchases, we will gladly refund merchandise that is unworn and has original tags attached, within 14 days of receipt.
OPTION 1: RETURN BY MAIL
Please package your return securely and include the original invoice.
Mail your return to:
Needs/Wants - Returns
575B Richmond St
London ON N6A 3G2
Refunds are processed within 3 business days upon receipt of your return package. Refunds will be credited to your original method of payment and you will receive email notification once the refund has been processed. Original shipping charges are non-refundable.
OPTION 2: RETURN/EXCHANGE IN-STORE
If you prefer to return in-store, or require an exchange, please visit us with your return and your invoice. Please note that we are closed in-store during the month of January.
Refunds will be credited to your original method of payment. Original shipping charges are non-refundable.
IN-STORE PURCHASES
Holiday Return Policy
GIFTS purchased between Nov 1 and Dec 24 may be exchanged only until Dec 31. Please note that we are closed in-store during the month of January.
All other purchases are subject to our Regular Return Policy.
Regular Return Policy
EXCHANGE or STORE CREDIT only for full-priced merchandise within 14 days. Please note that we are closed in-store during the month of January.
Merchandise must be unworn, have original tags attached, and be accompanied by a receipt.
All sale/discounted merchandise is FINAL SALE.
NEED MORE HELP?
Please contact us!