Returns / Exchanges

ONLINE PURCHASES

Not in love with your online purchase? We will gladly refund merchandise that is unworn, unwashed, and has original tags attached, within 14 days of receipt.

If you require an exchange, we recommend purchasing the item you require and sending the original back for a refund.

OPTION 1: RETURN BY MAIL

Please package your item(s) securely and include the original invoice.

Mail your return to:

Needs/Wants - Returns
575B Richmond St
London ON N6A 3G2

Refunds are processed within 3 business days upon receipt of your return package. Refunds will be credited to your original method of payment and you will receive email notification once the refund has been processed. Original shipping charges are non-refundable.

OPTION 2: RETURN/EXCHANGE IN-STORE

If you prefer to return in-store, or require an exchange, please visit us! If you prefer to handle it curbside, please let us know in advance and we will make arrangements.

Refunds will be credited to your original method of payment. Original shipping charges are non-refundable.

IN-STORE PURCHASES

In-store purchases during COVID-19 are FINAL SALE. Thank you for your understanding.

NEED MORE HELP?

Please contact us!