Returns / Exchanges

BOXING WEEK RETURN POLICY — ONLINE PURCHASES

Merchandise purchased online during our Boxing Week promotion may be returned for EXCHANGE or STORE CREDIT only until Jan 31, 2023. Merchandise must be unworn, unwashed, have original tags attached, and be accompanied by an invoice.

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HOLIDAY RETURN POLICY - ONLINE PURCHASES

GIFTS purchased between Nov 20 and Dec 24 may be returned until Jan 31, 2023. Merchandise must be unworn, unwashed, have original tags attached, and be accompanied by an invoice.

All other purchases are subject to our Regular Return Policy - Online Purchases.

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REGULAR RETURN POLICY - ONLINE PURCHASES

Not in love with your online purchase? We will gladly refund merchandise that is unworn, unwashed, and has original tags attached, within 14 days of receipt.

OPTION 1: RETURN BY MAIL

Please package your item(s) securely and include the original invoice.

Mail your return to:

Needs/Wants - Returns
575B Richmond St
London ON N6A 3G2

Refunds are processed within 3 business days upon receipt of your return package. Refunds will be credited to your original method of payment and you will receive email notification once the refund has been processed. Original shipping charges are non-refundable.


OPTION 2: RETURN/EXCHANGE IN-STORE

If you prefer to return in-store, or require an exchange, please visit us with your return and your invoice.

If you prefer to return/exchange curbside, call us when you arrive and we will gladly assist you.

Refunds will be credited to your original method of payment. Original shipping charges are non-refundable.


HOLIDAY RETURN POLICY - IN-STORE PURCHASES

GIFTS purchased between Nov 20 and Dec 24 may be returned for EXCHANGE or STORE CREDIT only until Jan 31, 2023. Merchandise must be unworn, unwashed, have original tags attached, and be accompanied by a receipt.

All other purchases are subject to our Regular Return Policy - In-Store Purchases.

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REGULAR RETURN POLICY - IN-STORE PURCHASES

Full-priced merchandise purchased in-store may be returned for EXCHANGE or STORE CREDIT only within 14 days of purchase.

Merchandise must be unworn, unwashed, have original tags attached, and be accompanied by a receipt.

All sale/discounted merchandise is FINAL SALE.


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